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Frequently Asked Questions

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Frequently Asked Questions

How can the questions be asked?

Questions can be asked both verbally or in written form.

What are the Supported Languages?

Currently supported languages: English, German, Italian, French and Portuguese.

How does Chat with your Data™ Front-End Interface work?

CHAT WITH YOUR DATA™ works in your browser as a web app, both laptop and mobile.

Is it possible to embed Chat with your Data™ within an application? It's also possible to embed CHAT WITH YOUR DATA™ as an iframe within another application.
How does Chat with your Data™ capture the data?

CHAT WITH YOUR DATA™ connects to a database using a JDBC connector to query SQL. CHAT WITH YOUR DATA™ can query Databases managed both on-prem or in the cloud.

It works with many different databases (including legacy ones), including SAP HANA, Oracle DB, MySQL, Microsoft SQL Server, Snowflake, IBM DB2, Amazon Redshift, Google BigQuery, PostgreSQL, Databricks (coming soon), etc.

CHAT WITH YOUR DATA™ indexes the data and generates a semantic layer, a visual “Knowledge Graph"

Does CHAT WITH YOUR DATA™ support searches on the internet? CHAT WITH YOUR DATA™ doesn’t support search on the internet as a source but requires a JDBC connection to query SQL.
What are the required integration efforts?

In order to integrate CHAT WITH YOUR DATA™ with the underlying data source, the following steps are required: 1) Connect Chat with your Data to a database using a JDBC connection 2) By definition, CHAT WITH YOUR DATA™ automatically generates the semantic model based on the data source.

How long does the integration process take? Based on our experience, the whole process takes from a few minutes to a couple of days, depending on the complexity of the dataset.
Are there any best practices for Testing the data? Test CHAT WITH YOUR DATA™ on a diversified set of questions before rolling out to the whole team to ensure that it understands the meaning of the data correctly.
What is the implementation time? Implementation time depends on the size of the data source; it can vary from a few hours to one week.
How will the implementation be done? The implementation can be done either by the customer alone or in a project together with our customer support team.
Where is the Implementation / Support Team located?

Customer support team is located physically in Switzerland and Finland.

Where does your SaaS solution run? The CHAT WITH YOUR DATA™ cloud is hosted in Frankfurt, Germany.
What are the key attention points or risks once implemented? In order to be successful with the implementation of CHAT WITH YOUR DATA™, it's important that there is a product owner within the customer. This owner might be either from the business side or from the technical side, but it's important that they work closely together. CHAT WITH YOUR DATA™ provides the owner with insights on how people are using the tool, e.g. which data needs to be connected in order to improve user satisfaction.